Case Study –

Transforming operations – Ecosure and NetSuite

As arguably the largest provider of ecological services in Queensland, and one of the largest in Australia, Ecosure has an important role fulfilling their mission of improving ecosystems. By taking a genuine, personal approach to every project, they hope to explore flexible solutions that ensure great project outcomes, a preservation of the world’s natural brilliance, and safe and responsible ecological management.

Ecosure’s rapid expansion has seen them explode across Australia. They now have nearly 100 staff, plus a satellite unit in Vancouver, Canada. In 2015, they approached Liberate I.T. to help manage their transformation from an archaic and manual operating system to a new solution powered by NetSuite.

Key Wins

  • Transformed operating system for Ecosure

  • Equitable and consistent project delivery across Australia

  • Seamless, cloud-based processes

  • Integrated multi-currency support

  • Reduced paper and resource waste

“Before we invested in NetSuite, we knew that one of the big benefits of the system is that it’s cloud-based. It seemed like the perfect fit for us – and it is.”

Why Ecosure chose NetSuite ERP

Liberate I.T. helped Ecosure implement NetSuite as a project management tool. As Ecosure’s Business Process Manager and Senior Environmental Specialist, Heather Richards’ role goes hand in hand with IT and management. She shares how NetSuite has ensured that their operations would allow them to deliver projects in a more equitable manner and further Ecosure’s growth.

As Heather explains, there wasn’t a clear ‘tipping point’ for Ecosure, but the growth of the business since 1994 meant that their legacy systems had started to show signs of strain. They’d been using Ostendo Operations Software, and while that had been the right choice then, the time was ripe for a change.

“The new Financial Offer for Ecosure had worked with NetSuite previously,” Heather explains. “So he was a big driving force behind the upgrade of our systems to the new solution.”

Ecosure became aware that their on-premises tools weren’t going to scale with the business effectively. By shifting to the cloud-based NetSuite, Ecosure would be able to consolidate operations across seven main Australian operations centres, and their Vancouver satellite office. They would then be able to rely on seamless operations and consistent communication between units.

“We know that we can get more systems talking to NetSuite and make the work a bit easier. The possibilities for improvement are endless.”

Key Benefits of NetSuite

For the extensive roll-out programme, we sent staff to each office and showed the team what was needed to understand the change.

Heather describes it as a “dynamic environment,” with lots of great questions asked by the Ecosure teams to best understand how the new workflows and consolidated invoicing would affect how work would change.

“The processes are a lot more efficient now. It’s allowed us to generate workflows, rather than relying on being told that someone had finished a task. We were paper hungry – and as an environmental organisation, we wanted to reduce our footprint. We can now leverage our digital resources and increase our impact – plus reduce our harm.”

The implementation has also massively simplified Ecosure’s processes, so that they’re able to consistently deliver an excellent experience – something that Heather says “has definitely brought us into the 21st century!”

Total transparency

NetSuite allows Ecosure to really get under the hood of their organisation and see how their total systems are operating – all in one package.

Iterative progree

Ecosure has been on this journey since 2015, with each roll-out and implementation’s learnings being applied to the next leg of progress.

Integrated multiple currencies

Rather than having to run multiple systems, NetSuite natively allows the Australian division to communicate with Canada in their currencies in one operating system.

From Ecosure to you: what you need to know if you’re considering NetSuite

Partnering with Liberate I.T.

“Liberate I.T. really understood our business,” say Heather. “And how to customise the NetSuite system as we needed. They offered elements that we knew we needed, but hadn’t thought of – like multiple currencies. We still chat with our Liberate I.T. team weekly about bits and bobs, assistance and tweaking.”

Heather’s enthusiastic about the future of Ecosure with Netsuite. “The possibilities are endless,” she says.

“If you have a look at how your business currently operates, you’ll soon see what’s ready for improvement. NetSuite has made that possible for us.”

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