Customer
Case Study –
ToolWare

Leading the way – ToolWare and NetSuite

ToolWare have seen some dramatic changes over their 50+ year history serving retail hardware and tool merchants throughout the South Pacific, including big box retailers like Bunnings, Mitre10, Place-makers and ITM. As New Zealand’s largest wholesale distributor of quality trade tools, they understand how important it is to have the best digital solutions working behind the scenes.

Underwhelmed by the limitations of legacy tools, ToolWare knew they needed to implement a new ERP – something fast moving and adaptable that could handle their future demand planning and warehouse management.

Key Wins

  • Live data and reporting replacing sporadic update

  • Deeper and wider reporting data and metrics

  • Greater throughput of orders

  • Faster, easier import of 100+ page orders

  • Vastly improved EDI and electronic ordering

  • Coherent internal and off-site management

“Netsuite is the last tool we will ever need at ToolWare”


Why ToolWare chose NetSuite ERP

We needed a tool that was powerful and versatile enough to handle demand planning, warehouse management, that had freedom of ease for customisation – and was able to bring the full staff to the system regardless of whether they were on or off site. We knew Liberate I.T. and NetSuite could deliver.

“With our previous system, we were always waiting on developers to make small changes,” says Claire. “They didn’t understand it from an end-point perspective, and there was no flexibility in some solutions. But when you don’t know anything different, you just grin and bear it!”

Claire was familiar with NetSuite from a previous role where Liberate I.T. had helped deliver the ERP, and she knew the power, versatility and customisation possible through the cloud-based solution, it would tick a lot of boxes as a complete solution. But ToolWare weren’t first matched with Liberate I.T.

“With our previous system, we were always waiting on developers to make small changes,” says Claire. “They didn’t understand it from an end-point perspective, and there was no flexibility in some solutions. But when you don’t know anything different, you just grin and bear it!”

Key Benefits of NetSuite

Nearly a year after implementation, ToolWare and NetSuite have been making serious waves together.

“Previously, we were lucky to have stock and sales updates daily. Now we’re getting live data and reporting flowing through to the business – and that means we’re better able to make decisions that affect the business, like getting more packages out the door. With NetSuite in place, we’ve got clearer processes in place, and that means we have no issues with incoming or outgoing orders.”

Claire says that, when it comes to improving ToolWare’s business operations, NetSuite has given them everything they need under one umbrella to push forward.

Powerful importing

A 100-page order would have been a bugbear before, but NetSuite has allowed massive order imports – and greater output of goods.


On and off-site work

With a true cloud-based solution in place, ToolWare staff no longer have to be in their main building in order to handle data and process orders.


Custom componentry

Personal customisation for customer and item setup, along with data extracted and cleansed from the old system, has enabled ToolWare to move seamlessly into their new ERP.

From ToolWare to you: what you need to know if you’re considering NetSuite

“Liberate I.T. understood what the outcome needed to be – and how NetSuite would achieve it.”

Partnering with Liberate I.T.

“Liberate I.T. spent three days with us, just for the scoping session. They really got to know us; they understand how our business works – and how to best implement NetSuite,” says Claire. “They’ve understood our requirements and met them from day dot.”

“Everyone’s been fantastic to deal with – from Paul and Steve, to Michelle our consultant and Howard and Brett on the warehouse management side of things. They’re always available and we’ve never had a problem picking up the phone and having a yarn with them.”

“If you’re looking at NetSuite, I would always suggest you partner with Liberate I.T. –that’s my experience.”

Download Case Study

If you would like to download a pdf copy of our ToolWare case study, you can do so using this form. 

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