We have received a number of reports that bulk emails sent via NetSuite are not being received by the recipients. Below are our recommendations to improve your email deliverability so that they do not end up being incorrectly categorised as spoof and blocked from reaching the recipient’s inbox.
Go to Lists > Relationships > Bounced Email Addresses to determine if the recipient’s email address is on the bounced list. If the email address is in the list, delete the email from the list by marking the Delete checkbox for each email address in the list. You can also use the Mark All button and then click the Delete button to clear the email addresses in the Bounced Email Address list, you can then try and resend the email.