Customer Case Study – Transquip

Cloud-based reliability with NetSuite.

Like so many Kiwi businesses, Transquip has humble but ambitious beginnings. Way back in 1973, Brian Townshend opened Motorwell Services, a small garage just outside Rangiora. In the early 90’s, Brian’s sons Richard, Mark, and Lincoln joined the team, and over time the business pivoted from repair work to selling innovative truck and machinery parts.

Transquip opted to implement NetSuite 10 years ago, after outgrowing the MYOB package they were using at the time. As a tightly-knit family team, new Transquip staff struggled to get up to speed as there were not many systems in place – and most processes were still manual.

GM Richard Townshend and Management Accountant Samantha Morton have had a unique impact of Netsuite’s implementation and integration, leading to some fantastic improvements to Transquip’s processes and helping them better provide innovative solutions to their customers.

Key Customer Wins

  • Increased data visibility across the team

  • Cloud-based system means reliable access in times of crisis

  • Decreased manual processing time – improved customer service

  • Systematic data collection enables data-driven decision making

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A true organisation-wide solution

“NetSuite is one total tool. Website, accounting, inventory – all working together. We soon found the benefits of that.”

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Why Transquip chose NetSuite ERP

Since starting out in, Transquip has expanded across the country, with staff in Christchurch, Auckland, Dunedin, Wellington, Tauranga, and Thames, and  a mission to be New Zealand’s leading supplier of innovative, high-quality reliable products to the civil construction and transport industries.

They were faced with a few concurrent challenges. As is often the case with growing SMEs, a few important players who knew the business well were spending a lot of their time in the day-to-day processes, creating a bottleneck. Plus, a lack of systems infrastructure bogged down staff with dated paperwork processes and complications with stock control.

As the business expanded to new territories, they needed a refined, scalable system that could be as agile as Transquip was. Plus, they saw the urgent need for a cloud-based system – something that was increasingly obvious to the team as they heard stories of businesses forced to gain permission to retrieve servers from earthquake-damaged offices in Christchurch.

“We’d hit a ceiling,” says Richard. “We stepped back and saw that we needed to grow – and that we needed a system that we could grow with.”

Key Benefits of NetSuite

NetSuite’s cloud-based system solved a serious pain point for Transquip: the need for flexible access to their data. As a company who is in the process of expanding across New Zealand, NetSuite’s scalability allows operations to meet the team’s ever-changing needs. The move from an in-house server to the cloud was a core need for Transquip after weathering the Christchurch earthquake.

“Knowing that if you had to leave the building in a hurry, that your files and tools are safe is a huge plus”, says Transquip’s Management Accountant Sam.

NetSuite has also streamlined Transquip processes, taking them from an out-dated and cumbersome manual approach to a modern infrastructure which means nothing slips through the cracks.

“NetSuite forces you to have a process,” says Sam. “The more we’ve expanded, the more we’ve been able to get out of NetSuite – and it’s helped us rationalise a lot of our processes and refine what we do better.”

Another benefit has been NetSuite’s ability to provide data visibility. Sam explains that this has enabled Transquip’s three owners to focus on different areas – sales, operations and finance – while still having access to the big picture. Transquip’s management team now receives up-to-date and actionable insights from their data for improved decision-making. This increased level of business intelligence is also ripe for transformation into graphs and reports.

“If we’re getting relevant data and reports – and make them available to the team – then we know if they’re achieving things,” Richard says.

disaster proof cloud access

Disaster-proof cloud access

NetSuite ensures management and staff retain access to up-to-date data no matter what the situation – from earthquakes to COVID-19 lockdowns.

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Scalability

As a company like Transquip continues to expand, they need a scalable system that can support them in their changing needs – like NetSuite.

Data on demand

NetSuite allows Transquip’s management to make informed decisions – no more chasing up other parties for more info.

Partnering with Liberate I.T.

Transquip’s journey with Liberate I.T. started around seven years ago, when the team felt they needed expert help to harness the full potential of NetSuite. They needed a partner that was more experienced with the SME market and needs, rather than the enterprise-level service they were getting at the time.

Enter Liberate I.T., who could visit Transquip in person and get a better idea of how to refine NetSuite to suite the company. Sam says that Liberate I.T. are “good for incorporating new tools into the system – like selling hire equipment, instead of us having to go through six million bits of paperwork to create a journal.”

“I’m not an IT guru; Liberate I.T. will come back with step-by-step instructions or talk me through any challenges,” she says – and that the accountability and relationship of a team close to home would make NetSuite accessible at all levels. Plus the Liberate I.T. team can help you to figure out “what do you actually need,” Sam says, and work out exactly how they can make NetSuite work for your specific requirements.

Transquip case study - NetSuite

The possibilities for improvement are endless.

We know that we can get more systems talking to NetSuite and make the work a bit easier. The possibilities for improvement are endless.

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By gaining an in-depth understanding of your business goals, our team will work to uncover exactly what’s holding you back, and then tailor a NetSuite solution to meet your unique needs.

Liberate I.T. have grown with us over the last five years – and from strength to strength in terms of resources. They’re a partner that you can send everything to, from random left field questions to your big lofty goals – and they’ll tell you honestly whether they’re good ideas or not! 

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Liberate I.T. really understood our business and how to customise the NetSuite system as we needed. They offered elements that we knew we needed, but hadn’t thought of – like multiple currencies. We still chat with our Liberate I.T. team weekly about bits and bobs, assistance and tweaking.

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Heather Richards

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Liberate I.T and NetSuite were right for us, for our needs and for our size. Our previous solution’s steps were out of order, so it created a lot more work at the other end. NetSuite enabled us to focus on proper throughput – it’s helped us reflect on and improve our manufacturing processes too.

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It has been a pleasure working with Liberate I.T. over the past 10 years. They have great capabilities across NetSuite implementation and consultation, and helped us modernise and transform some very old-fashioned and dysfunctional business processes.

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Craig Pinker

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Liberate I.T. provided excellent training so we could carry out our NetSuite implementation. The knowledge and experienced team were quick to understand our business requirements and offer us the most relevant NetSuite advice so we were up and running as seamlessly as possible.

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Marina Hirst Tristram

Tasman Bay Food Group

We needed a tool that was powerful and versatile enough to handle demand planning, warehouse management, that had freedom of ease for customisation – and was able to bring the full staff to the system regardless of whether they were on or off site. We knew Liberate I.T. and NetSuite could deliver.

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Claire Harney

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As we went through the process of selecting a replacement ERP solution for our growing business, NetSuite and Liberate I.T. came out consistently on top. The architecture that’s built for the internet stood out – as did the desire by Oracle NetSuite to be number one in their category.

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As we went through the process of selecting a replacement ERP solution for our growing business Netsuite and Liberate I.T came out consistently on top. Liberate I.T were our preferred vendor as they live and breathe Netsuite and have done so for ten years.

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