Customer Case Study – Ecosure

Ecosure case study

Transforming operations – Ecosure and NetSuite

As arguably the largest provider of ecological services in Queensland, and one of the largest in Australia, Ecosure has an important role fulfilling their mission of improving ecosystems. By taking a genuine, personal approach to every project, they hope to explore flexible solutions that ensure great project outcomes, a preservation of the world’s natural brilliance, and safe and responsible ecological management.

Ecosure’s rapid expansion has seen them explode across Australia. They now have nearly 100 staff, plus a satellite unit in Vancouver, Canada. In 2015, they approached Liberate I.T. to help manage their transformation from an archaic and manual operating system to a new solution powered by NetSuite.

Key Wins

  • Transformed operating system for Ecosure

  • Equitable and consistent project delivery across Australia

  • Seamless, cloud-based processes

  • Integrated multi-currency support

  • Reduced paper and resource waste

star - Liberate I.T.

The system is cloud-based

“Before we invested in NetSuite, we knew that one of the big benefits of the system is that it’s cloud-based. It seemed like the perfect fit for us – and it is.”

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Ecosure NetSuite Case Study

Why Ecosure chose NetSuite ERP

Liberate I.T. helped Ecosure implement NetSuite as a project management tool. As Ecosure’s Business Process Manager and Senior Environmental Specialist, Heather Richards’ role goes hand in hand with IT and management. She shares how NetSuite has ensured that their operations would allow them to deliver projects in a more equitable manner and further Ecosure’s growth.

As Heather explains, there wasn’t a clear ‘tipping point’ for Ecosure, but the growth of the business since 1994 meant that their legacy systems had started to show signs of strain. They’d been using Ostendo Operations Software, and while that had been the right choice then, the time was ripe for a change.

“The new Financial Offer for Ecosure had worked with NetSuite previously,” Heather explains. “So he was a big driving force behind the upgrade of our systems to the new solution.”

Ecosure became aware that their on-premises tools weren’t going to scale with the business effectively. By shifting to the cloud-based NetSuite, Ecosure would be able to consolidate operations across seven main Australian operations centres, and their Vancouver satellite office. They would then be able to rely on seamless operations and consistent communication between units.

Key Benefits of NetSuite

For the extensive roll-out programme, we sent staff to each office and showed the team what was needed to understand the change.

Heather describes it as a “dynamic environment,” with lots of great questions asked by the Ecosure teams to best understand how the new workflows and consolidated invoicing would affect how work would change.

“The processes are a lot more efficient now. It’s allowed us to generate workflows, rather than relying on being told that someone had finished a task. We were paper hungry – and as an environmental organisation, we wanted to reduce our footprint. We can now leverage our digital resources and increase our impact – plus reduce our harm.”

The implementation has also massively simplified Ecosure’s processes, so that they’re able to consistently deliver an excellent experience – something that Heather says “has definitely brought us into the 21st century!”

Total transparency

NetSuite allows Ecosure to really get under the hood of their organisation and see how their total systems are operating – all in one package.

Iterative progree

Ecosure has been on this journey since 2015, with each roll-out and implementation’s learnings being applied to the next leg of progress.

Integrated multiple currencies

Rather than having to run multiple systems, NetSuite natively allows the Australian division to communicate with Canada in their currencies in one operating system.

From Ecosure to you: what you need to know if you’re considering NetSuite

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Partnering with Liberate I.T.

“Liberate I.T. really understood our business,” say Heather. “And how to customise the NetSuite system as we needed. They offered elements that we knew we needed, but hadn’t thought of – like multiple currencies. We still chat with our Liberate I.T. team weekly about bits and bobs, assistance and tweaking.”

Heather’s enthusiastic about the future of Ecosure with Netsuite. “The possibilities are endless,” she says.

“If you have a look at how your business currently operates, you’ll soon see what’s ready for improvement. NetSuite has made that possible for us.”

Ecosure NetSuite Case Study

The possibilities for improvement are endless.

We know that we can get more systems talking to NetSuite and make the work a bit easier. The possibilities for improvement are endless.

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Download Case Study

If you would like to download a pdf copy of our Ecosure case study, you can do so using this form.

We come recommended.

By gaining an in-depth understanding of your business goals, our team will work to uncover exactly what’s holding you back, and then tailor a NetSuite solution to meet your unique needs.

Liberate I.T. have grown with us over the last five years – and from strength to strength in terms of resources. They’re a partner that you can send everything to, from random left field questions to your big lofty goals – and they’ll tell you honestly whether they’re good ideas or not! 


Mel Otto


Liberate I.T. really understood our business and how to customise the NetSuite system as we needed. They offered elements that we knew we needed, but hadn’t thought of – like multiple currencies. We still chat with our Liberate I.T. team weekly about bits and bobs, assistance and tweaking.


Heather Richards


Liberate I.T and NetSuite were right for us, for our needs and for our size. Our previous solution’s steps were out of order, so it created a lot more work at the other end. NetSuite enabled us to focus on proper throughput – it’s helped us reflect on and improve our manufacturing processes too.


Shaun Veldman


It has been a pleasure working with Liberate I.T. over the past 10 years. They have great capabilities across NetSuite implementation and consultation, and helped us modernise and transform some very old-fashioned and dysfunctional business processes.


Craig Pinker


Liberate I.T. provided excellent training so we could carry out our NetSuite implementation. The knowledge and experienced team were quick to understand our business requirements and offer us the most relevant NetSuite advice so we were up and running as seamlessly as possible.


Marina Hirst Tristram

Tasman Bay Food Group

We needed a tool that was powerful and versatile enough to handle demand planning, warehouse management, that had freedom of ease for customisation – and was able to bring the full staff to the system regardless of whether they were on or off site. We knew Liberate I.T. and NetSuite could deliver.


Claire Harney


As we went through the process of selecting a replacement ERP solution for our growing business, NetSuite and Liberate I.T. came out consistently on top. The architecture that’s built for the internet stood out – as did the desire by Oracle NetSuite to be number one in their category.


Andrew White


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What our clients are saying

As we went through the process of selecting a replacement ERP solution for our growing business Netsuite and Liberate I.T came out consistently on top. Liberate I.T were our preferred vendor as they live and breathe Netsuite and have done so for ten years.

Andrew White

You made the whole project an enjoyable and exciting experience that has been key in moving the business forward in leaps and bounds!

Murray Sellars
Packline Solutions

The change over from old program to NetSuite was made easy by their vast knowledge and being able to adapt the program to our style of business and recommend changes to save time. 

Lyn Chapman
Prestige Produce

They ensured our implementation of JCurve/NetSuite was seamless to our customers and since the cut-over has continued to assist us with progressively expanding the NetSuite capabilities within our company.

Peter Davis
Point to Point Distribution

Liberate I.T. has the unique characteristics of in-depth understanding of the NetSuite application and business process to offer businesses an optimal system for their business to operate. They are quick to identify and interpret needs and have a broad and practical experience to know what works.

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Viatek Pty Ltd

I've worked closely with these guys for over 3 years now and would recommend them highly. Everyone takes a keen interest in finding the right solution for our needs, which is a feat, considering our needs are far from 'generic'.

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Bulleen Screens

Liberate IT have helped shape our company's future direction with their thorough understanding and professional implementation of our NetSuite package. Highly recommend.

Julian Smith
Nationwide Waste