Some data centre-specific commerce domains will soon no longer be supported in your NetSuite account or with your website. These commerce domains are data centre-specific variants of the “shopping.*.netsuite.com” and “checkout.*.netsuite.com” (In these examples, the asterisk represents the data centre identifier.).

If you have already followed required actions before, then you may consider checking your website and using analytics tools for any residual usage of data centre-specific commerce domains. This upcoming change will stop the traffic on these domains, so it may have an impact on your online presence and your business.

Before the 2022.1 release, which is scheduled to start rolling out in February 2022, you must update or remove any usage (links or images) using data centre-specific domains of your NetSuite account.

What is Changing?
All NetSuite accounts and NetSuite-hosted commerce websites will be moved to new data centres over the next year.

With this change, we will stop supporting data centre-specific domains such as “shopping.*.netsuite.com” or “checkout.*.netsuite.com”. You must replace these data centre-specific domains with account-specific domains, such as <accountID>.shop.netsuite.com and <accountID>.secure.netsuite.com.

Your account-specific domain is a domain that includes your unique NetSuite account ID. Each NetSuite account type (production, sandbox, Release Preview, etc.) has a unique Account ID.

Data centre-specific domains are used for:

  • Site Builder
  • SuiteCommerce
  • WSDK
  • Hosting files through File Cabinet

Managed Site Builder and SuiteCommerce solutions have already reflected the change and are using the new domains automatically. However, any hard-coded changes or customisation have not changed, and the links may still use the data centre-specific domains. You must verify that custom changes and links pointing to your domain are updated to your new account-specific domain.

If you do not follow the required actions below before support ends for data centre-specific domains, the WSDK feature will stop working. For more information, see the Integrating your WSDK HTML section of the Setting Up an External Catalog Site help topic, SuiteAnswers ID 27647.

If you are using File Cabinet for hosting files (for example, hosting images for your web page or email signature), the URL for accessing files are subject to this change. If you do not follow the required actions below, File Cabinet URLs will stop working. For more information, see the help topic File Cabinet, SuiteAnswers ID 95244.

Required Actions
You must review all your customisations, hard-coded changes, and third-party web pages and search links and images using the data centre-specific domains and change it to use your account-specific domain format.

You can use the Traffic Health tool to generate a Traffic Health report that searches for and identifies data centre-specific domains in use in your account. For more information, see the help topic Traffic Health, SuiteAnswers ID 89402. The subtopic Commerce, SuiteAnswers ID 95242 contains instructions for finding and replacing data centre-specific domains with your account-specific domains.

The required change:

Change this:
Data Centre-Specific Domain Variants
To this:
Your Account-Specific Domain
shopping.netsuite.com
shopping.na0.netsuite.com
shopping.na1.netsuite.com
shopping.na2.netsuite.com
shopping.na3.netsuite.com
shopping.eu1.netsuite.com
shopping.eu2.netsuite.com
<accountID>.shop.netsuite.com
checkout.netsuite.com
checkout.na0.netsuite.com
checkout.na1.netsuite.com
checkout.na2.netsuite.com
checkout.na3.netsuite.com
checkout.eu1.netsuite.com
checkout.eu2.netsuite.com
<accountID>.secure.netsuite.com

Each NetSuite account type (production, sandbox, Release Preview, etc.) has a unique Account ID. For more information, see the help topic URLs for Account-Specific Domains, SuiteAnswers ID 65679.

See the following table for examples of the changes you must make. In these examples, 123456 is the account ID. The account ID is also the “c” parameter.

Data Centre-Specific Domain Account-Specific Domain
shopping.na01.netsuite.com/?c=123456 123456.shop.netsuite.com
checkout.netsuite.com/?c=123456 123456.secure.netsuite.com
shopping.na01.netsuite.com/
your_product/?c=123456
123456.shop.netsuite.com/
your_product/
shopping.netsuite.com/core/
media/media.nl?id=11952&c=123456
&h=5a8935d8a04eee8b410b
123456.shop.netsuite.com/core/
media/media.nl?id=11952
&h=5a8935d8a04eee8b410b

You must update or remove any data centre-specific domains used in your NetSuite account before the 2022.1 release.

If you have any questions, please contact Support.