Customer Case Study – Finder - Liberate I.T.

Customer Case Study – Finder

Leading the way – Finder and NetSuite

Finder is the comparison tool trusted by millions of people worldwide to help them make better decisions. Finder is the brainchild of highschool friends Fred and Frank who launched it as a credit card comparison tool in 2006.

The idea was simple, to help customers navigate the countless options and hundreds of possible bolt-ons and rates to find the credit card to best suit their needs. That’s grown to become a full-on comparison website, across shopping, travel, loans, insurance, and even into the emerging world of cryptocurrency.

With 300 worldwide staff and another 300 or so freelancers across offices in the US, UK, Canada, New Zealand and Poland, and a support crew in the Philippines, Finder’s goals of ongoing expansion demanded a more powerful ERP than they’d become accustomed to.

Key Wins

  • Consolidated cloud-based reporting across the globe

  • Fantastic buy-in from the team leading to greater uptake

  • Fast-tracking of existing projects and bringing in of client teams

  • Flexibility and agility in line with Finder’s values

  • Continuous upgrades to keep ahead of the game

” One of our values at Finder is ‘Go live’ “

“Being the first to market with the most accurate information, so we have to move fast. NetSuite would enable us to do just that while meeting all our business requirements for the next five years.”

Finder customer success story - NetSuite

Why Finder chose NetSuite ERP

The ability to scale was – and still is – critical to Finder. They had been using an alternative, popular ERP, but as Finder began to undergo strategic expansion, their ERP provider tapped out; they couldn’t manage the number of connections required for Finder to power forward without short-term solutions and endless patchwork.

“Our previous tool was great for us in the early days,” explains Charlene. “But it’s not built for consolidations. We were only able to tag two categories on each transaction. We were pulling data and uploading it to Excel to get better insights. We were double-handling.”

“In the wider company, we wanted to automate partnerships and onboarding, to keep up to date with metrics and get real-time insights. We wanted a better quality of data. We needed a better ERP that could support that mandate.”

The limited functionality was a big motivator to move toward something more powerful that could connect multiple data sources and get better analytics, and an open API platform that could feed into other databases and talk to other facilities.

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Key Benefits of NetSuite

Finder is still in the first stages of the company-wide rollout of NetSuite, with finance being first out the gate, but with incredible momentum Charlene sees the entire organisation, internationally, working with NetSuite before the end of 2022.

“The good thing is that I’ll have buy-in from everyone. As a project manager, that makes a huge difference, and because I’m in finance, I’m seeing the advantages first.”

One of the big bonuses, says Charlene, is how the all-in-one nature of NetSuite offers “relief from consolidated reporting.” Around 20 subsidiaries would equate to as many profiles in their previous ERP; now, they’re composed together. “That’s a big win for the team – to bring everything into one platform.”

In addition, the drag-and-drop nature of NetSuite has enabled the team to create custom reports – which has helped some of the staff get over their “old favourite” reporting models from their earlier ERP.

Exceptional buy-in

By getting all the teams involved from the outset and investing time selecting and defining what solutions would be best, user acceptance of NetSuite at Finder has been strong.

Fast-tracking of projects

The team’s already excited about integrating a separate CRM project and syncing the roll-out. With more time now available, it means Finder has been able to bring in client teams sooner than expected.

Live updates

Being able to see, in real time, bank transactions in Australia coming into the central hub has been a big win for Charlene. That transparency takes away the uncertainty of a 24/7, always-live organisation like Finder.

From Finder to you: what you need to know if you’re considering NetSuite

“Because it’s cloud-based, you can count on continuous improvement. Don’t lean towards programmes that are static. We know when to expect a NetSuite update; it’s twice a year, and they’ll tell you what’s new.”

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Partnering with Liberate I.T.

“Our experience from the beginning, even as we were figuring out that NetSuite was the right tool, was exceptional. Steve Paea understood our business needs; he set realistic expectations, and what he said he’d get us, he got us.”

“When we went go-live, it was surprisingly chill. There was no stress, no nervousness. I’m constantly asking What does success look like?, and here it was feeling the team were equipped and ready. We knew what to expect, and we were calm.”

“Liberate I.T. don’t just dump you on go-live day. They consider you successfully live after one month in, at which point you transition to support. They’re there to help you be successful, and they have similar values to us. When Finder partners with organisations, we need to know we’re working towards the same goals.”

NetSuite Case Study

NetSuite met all our business requirements. We’d considered SalesForce

Which works well for marketing and sales – and Microsoft Dynamics, but it was NetSuite that could tick all the boxes.“

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We come recommended.

By gaining an in-depth understanding of your business goals, our team will work to uncover exactly what’s holding you back, and then tailor a NetSuite solution to meet your unique needs.

Liberate I.T. have grown with us over the last five years – and from strength to strength in terms of resources. They’re a partner that you can send everything to, from random left field questions to your big lofty goals – and they’ll tell you honestly whether they’re good ideas or not! 


Mel Otto


Liberate I.T. really understood our business and how to customise the NetSuite system as we needed. They offered elements that we knew we needed, but hadn’t thought of – like multiple currencies. We still chat with our Liberate I.T. team weekly about bits and bobs, assistance and tweaking.


Heather Richards


Liberate I.T and NetSuite were right for us, for our needs and for our size. Our previous solution’s steps were out of order, so it created a lot more work at the other end. NetSuite enabled us to focus on proper throughput – it’s helped us reflect on and improve our manufacturing processes too.


Shaun Veldman


It has been a pleasure working with Liberate I.T. over the past 10 years. They have great capabilities across NetSuite implementation and consultation, and helped us modernise and transform some very old-fashioned and dysfunctional business processes.


Craig Pinker


Liberate I.T. provided excellent training so we could carry out our NetSuite implementation. The knowledge and experienced team were quick to understand our business requirements and offer us the most relevant NetSuite advice so we were up and running as seamlessly as possible.


Marina Hirst Tristram

Tasman Bay Food Group

We needed a tool that was powerful and versatile enough to handle demand planning, warehouse management, that had freedom of ease for customisation – and was able to bring the full staff to the system regardless of whether they were on or off site. We knew Liberate I.T. and NetSuite could deliver.


Claire Harney


As we went through the process of selecting a replacement ERP solution for our growing business, NetSuite and Liberate I.T. came out consistently on top. The architecture that’s built for the internet stood out – as did the desire by Oracle NetSuite to be number one in their category.


Andrew White


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What our clients are saying

As we went through the process of selecting a replacement ERP solution for our growing business Netsuite and Liberate I.T came out consistently on top. Liberate I.T were our preferred vendor as they live and breathe Netsuite and have done so for ten years.

Andrew White

You made the whole project an enjoyable and exciting experience that has been key in moving the business forward in leaps and bounds!

Murray Sellars
Packline Solutions

The change over from old program to NetSuite was made easy by their vast knowledge and being able to adapt the program to our style of business and recommend changes to save time. 

Lyn Chapman
Prestige Produce

They ensured our implementation of JCurve/NetSuite was seamless to our customers and since the cut-over has continued to assist us with progressively expanding the NetSuite capabilities within our company.

Peter Davis
Point to Point Distribution

Liberate I.T. has the unique characteristics of in-depth understanding of the NetSuite application and business process to offer businesses an optimal system for their business to operate. They are quick to identify and interpret needs and have a broad and practical experience to know what works.

Lucas Vear
Viatek Pty Ltd

I've worked closely with these guys for over 3 years now and would recommend them highly. Everyone takes a keen interest in finding the right solution for our needs, which is a feat, considering our needs are far from 'generic'.

Joshua Brownlie
Bulleen Screens

Liberate IT have helped shape our company's future direction with their thorough understanding and professional implementation of our NetSuite package. Highly recommend.

Julian Smith
Nationwide Waste