If you’re running a modern business, the advantages of using an ERP system should need little introduction. With an upgrade to NetSuite, you sweep away outdated, time-consuming and error-prone methods of handling data and replace them with a single centralised and integrated cloud system, leading to massive efficiencies right across your business. And just one of these efficiencies lies in streamlining staff costs and human resources.
Staff efficiencies may sound unlikely at first, but let’s unpack this a little. Under the old-school model, your company might be running all its systems – finances, HR, inventory management, CRM, order management, fulfilment, and so on – using a variety of software. Some of these software platforms are long obsolete, requiring specialist staff input. And to support these processes, systems managers need to add stand-alone applications from multiple vendors, or self-built applications, or a variety of spreadsheet workarounds, all of which ties up further staff time.
The model described above is obviously inefficient, as it’s not making the most of your company’s most valuable resource: its people. Even so, you might baulk at upgrading to ERP. For one thing, some employees will be reluctant to adopt new working processes. ‘It was hard enough learning the systems when I first arrived here, and the current ones work fine.’ Other staff, though, will be crying out for change, especially if they’re using outdated software to do repetitive daily tasks that could be completed in a nanosecond if you would only implement the right system.
This is where NetSuite comes in. It’s a powerful tool that leverages industry-proven processes to replace repetitive tasks, redundant processes and laborious decision-making with a single smart, streamlined business system, freeing up your people so that they can make forward progress every day.
Effortless data manipulation is at the heart of NetSuite’s efficiency. For example, staff no longer need to spend time translating data between disparate platforms to ensure data integrity. Equally, information is displayed directly to the users that need it, meaning fewer emails and less paper-shuffling (are your staff running back and forth with picking tickets or packing slips, or preparing folders of printed-out expenses or bills for you to approve?) Also, NetSuite enables a single, company-wide system to be configured to your business: for instance, it includes dashboards that provide daily summaries on each part of your operation, all being sourced off one database, enabling you to focus on better understanding the needs of customers.
With an upgrade to ERP, you will no longer be paying staff to do obsolete work. Instead, they will be liberated and motivated to move forward. Your various operations are streamlined into a seamless single system, with one-stop ongoing support from your NetSuite provider.
An example of this would be a recent NetSuite Implementation at a private school in NSW. The primary goal was to cut down the innumerable staff hours required to manage the School Fee Invoices and Enrolment Offers.
The automating of school fees minimized repetitive and laborious tasks for the school admin staff. From the parent’s end – all that is required is to open an email and choose a payment type and schedule and press submit.
From the school staff side, their effort has been decreased as they don’t need to track the payments of the parents via the bank and can have all their necessary details provided to them via simple Dashboard KPI’s on their account. In addition to this, an automated email was sent by NetSuite when a parent’s credit card failed. This cut down the time taken by the staff to check payments & manually send the email to the parents.
Adopting automation and cloud computing is like switching from snail mail to email: it’s really that revolutionary. And the effect of making efficiencies at all levels is to enable your company to realise a better return on investment. Here, too, staff costs provide an insight into how well you’re doing. After all, how do you measure complete transparency of your business? How do you measure the ability to make faster and better decisions? One metric is to measure staff wages (including your own) against monthly profit. Optimising this metric goes to the heart of what NetSuite can bring to staff efficiency, and it should be one of the key goals in your company’s ERP evaluation discussions.