Liberate I.T. is functioning as normal through the COVID-19 isolation period.
Liberate I.T. is a virtual workspace company, utilising only NetSuite, 365 and Asana to run all our operations. This has made it straight-forward for Liberate I.T. to comply with the government’s rules during the lock-down, with all services, support and meetings being performed virtually.
All the people you connect with at Liberate I.T. on a day to day basis already work from home offices, meaning there will be little change to how you interact with Liberate I.T. as remote work processes are already our Business As Usual. Having said that, we hope you’ll forgive the odd young child interruption or noise in the background; our consultant’s children aren’t as used to working from home.
For you, running NetSuite means that many of your operations can also be run just as effectively from home. Now some of the country is in Level 3 there’s going to be a mix of your employees working from home while others are in the operational areas or out on site. It’s important to look at altering your NetSuite processes to make this working environment more efficient. Liberate continues to offer our customers free help to review and revise their processes. We have an innovative group of employees who will meet any challenges during this period head on. Please give Andrew a call and he will set you up with a consultant to discuss ideas.
We have also found that many customers who aren’t deemed essential services are using the downtime to work on long held off optimisation projects, some requiring intensive assistance from Liberate, and others just a steer in the right direction. Again, please don’t hesitate to pick up the phone. Are you still not using the expense reports? Is case management being performed in Excel? Do the CRM processes need a bit of tightening up? Are you seeing the vendor bills PDFs and approving them within NetSuite or still with a big “Approved” stamp? How’s that dashboard looking?
Finally, we understand only too well that a large number of Liberate’s customers buy and sell internationally. With international supply chains still stressed, there may be cashflow squeezes ahead. We have worked with many customers already, in some cases managing to extend NetSuite licence payments or Liberate services payment dates, in others introducing Oracle Finance (with built-in payment holidays) to assist to make a scheduled licence payment (and it doesn’t matter if you’re half way through a multi-year deal) or pay for some Liberate optimisation services. Please talk to us and we’ll do all we can to assist.
At this time we need to look after each other – business-to-business, people-to-people.