Field Service
NextService is a field service management SuiteApp, which allows for flexibility in the configuration process for workflows. It’s a professional solution that utilises the power of NetSuite to deliver excellent results. There is a mobile app that runs on most devices across multiple platforms, which features scheduling and dispatch functionality, customer asset tracking, warranty and service contract management, and more. There is also support for billing rules within NetSuite itself, and deeper levels of control with inventory and invoicing.
Mobile Field Service Management That’s Built for NetSuite
One System for Financials – and Field Service
From scheduling and dispatch and a flexible mobile app to warranty, preventive maintenance and customer asset management – NextService does it all – from within NetSuite. The result is a powerful end-to-end solution that is easy to use, easy to implement and has a low total cost of ownership.
Key Benefits
- Increase the productivity of back office and field personnel.
- Understand changing business dynamics – 360 degree visibility of every job, technician, customer asset.
- Discover new revenue opportunities – perform quotes in the field, determine the most profitable services and/or products.
- Reduce operational costs – eliminate overtime, increase the number of first time fixes.
- Increase customer satisfaction – deliver more timely services more efficiently.
- Reduce inventory leakage and optimize stock levels – manage and consume inventory from the field.
Customer Asset Management - Automate Warranties and Preventive Maintenance Contracts
- Uses NetSuite billing rules.
- Set up preventive maintenance calls monthly, bi-monthly, semi-annually, annually – you name it.
- Report on profitability of service contracts – automatically.
- Track inventory used for maintenance or warranty repairs.
Liberate I.T. have grown with us over the last five years – and from strength to strength in terms of resources. They’re a partner that you can send everything to, from random left field questions to your big lofty goals – and they’ll tell you honestly whether they’re good ideas or not!
Mel Otto
Liberate I.T. really understood our business and how to customise the NetSuite system as we needed. They offered elements that we knew we needed, but hadn’t thought of – like multiple currencies. We still chat with our Liberate I.T. team weekly about bits and bobs, assistance and tweaking.
Heather Richards
Liberate I.T and NetSuite were right for us, for our needs and for our size. Our previous solution’s steps were out of order, so it created a lot more work at the other end. NetSuite enabled us to focus on proper throughput – it’s helped us reflect on and improve our manufacturing processes too.
Shaun Veldman
It has been a pleasure working with Liberate I.T. over the past 10 years. They have great capabilities across NetSuite implementation and consultation, and helped us modernise and transform some very old-fashioned and dysfunctional business processes.
Craig Pinker
Liberate I.T. provided excellent training so we could carry out our NetSuite implementation. The knowledge and experienced team were quick to understand our business requirements and offer us the most relevant NetSuite advice so we were up and running as seamlessly as possible.
Marina Hirst Tristram
We needed a tool that was powerful and versatile enough to handle demand planning, warehouse management, that had freedom of ease for customisation – and was able to bring the full staff to the system regardless of whether they were on or off site. We knew Liberate I.T. and NetSuite could deliver.
Claire Harney
As we went through the process of selecting a replacement ERP solution for our growing business, NetSuite and Liberate I.T. came out consistently on top. The architecture that’s built for the internet stood out – as did the desire by Oracle NetSuite to be number one in their category.
Andrew White