Our Process

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NetSuite Cloud Based Business Management Software

NetSuite is the No.1 ERP system that combines ERP, CRM, HCM, SRP and eCommerce in a single, fully unified SaaS solution that connects your business across finance, sales, service and fulfilment. NetSuite is a complete web-based business management software that will run your entire business.

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NetSuite New Zealand

Key Reasons to Use NetSuite

disaster proof cloud access
Training & Support

NetSuite’s success is unparalleled

It has been the fastest growing cloud-based ERP system for many years and is currently deployed at more than 16,000 companies and organisations across 200 countries.

Many systems are new to the cloud and still working to become fully-featured systems. NetSuite’s functionality is unrivalled, with large year-on-year investment in new features that are rolled out every 6 months. This investment has significantly accelerated since Oracle’s purchase of NetSuite in 2016.

A system that scales with you.

Built to grow with you

As businesses grow and evolve so do their system requirements and the number and geographic spread of users requiring access. In the past, this meant a regular cycle of expensive investment in IT infrastructure.

A cloud-based ERP

As a cloud-based ERP, the number of users on NetSuite is unlimited. These users can be spread across the globe so opening new offices requires nothing more than purchasing a new user licence.

Upgrade at any time

NetSuite being modular allows you to add additional functionality as your company grows and changes. New NetSuite modules or “Built for NetSuite” SuiteApps allows you to add on functionality while keeping all data in one system.

Third party integration

NetSuite also has fully developed API’s and ODBC drivers to allow integration to third parties, including EDI. Whether you are a small to medium sized company or a large global organisation, NetSuite will grow and evolve with your business.

NetSuite Consulting and Solutioning

Our senior solution consultants are experts in NetSuite architecture and will consult with you until we have a thorough understanding of your needs, your current processes and your future requirements. Our solutions work, or we wouldn’t sell them to you. Liberate I.T. has built itself on this ethos, and we take pride in delivering quality solutions to our customers in Australia and New Zealand.

The first step towards a NetSuite solution is a discovery session where we drill down into the deeper levels of what you are looking for, and what we can offer to match that need. During an on-site demonstration with your solution consultant we will give an overview of the system, before showing the specific elements that relate to your business process. This is not only to show how useful NetSuite can be, but also to engage with feedback, and ensure that our ideas are aligning with yours.

Want to know what you can expect from a Liberate I.T NetSuite demonstration? Click here for a sneak peek.

NetSuite Implementation process Liberate IT

NetSuite Implementation

In an implementation, our objective is to merge the best of your processes (the things that make you successful), the best of NetSuite (the things that make it the fastest growing ERP system in the world) and our consultants’ deep NetSuite industry experience.

We also want to give you ownership of your NetSuite system. It’s a shared methodology that sees your NetSuite champion not only trained, but performing much of the implementation. This means they gain a deep understanding of NetSuite and understand why the processes were designed in the particular way they were.

NetSuite Customisation

We work with you to automate repetitive tasks, and to set up the functionality that will most benefit your specific business requirements. This is made up of four key components:

Custom fields, forms, and records
  • These are easy to create, and allow for a lot of flexibility in the system. This is something we train your NetSuite champion to do.
Workflow automations
  • Our consultants will identify the needs for, and work with you to create these automations during the implementation process. It is our hope that as your confidence with using the system grows, so will your control over these workflows.
  • Scripts get written when gaps are identified in the standard NetSuite system. Liberate I.T. consultants will design and document the new functionality, and once signed off one of our NetSuite scripters to develop and provision the solution.
  • NetSuite comes armed with a large toolbox for integrating with other systems. Whether you’re using an EDI, ODBC or API based integration, we work to ensure NetSuite communicates effectively. We have made this work for 3PLs, vendors, customers, third party websites, CRM systems, and many more.
NetSuite New Zealand

NetSuite Training

We believe that training should be organic and that every time we are doing something in the system with your staff, it is an opportunity for learning and training.

If we can get your people hands-on during the system set-up, with the senior technical users actively involved with the configuration and other users testing new transactional processes, then there is less need for formal training sessions just before go live.

Training manuals are an important resource. Our consultants always recommend that customers create a training manual to provide a go to resource for new users. This also provides the basis of your process documentation.

NetSuite provides a plethora of virtual generic training courses to free online manuals and videos. Anyone with a NetSuite log-in can post questions and contribute to discussion boards on NetSuite’s worldwide user group.


Our support structure is designed to reflect the wide range of approaches our customers use in maintaining their NetSuite systems. Whether you need ad-hoc assistance or an ongoing support plan, we have highly qualified and motivated staff ready to look after you.

There are three key support options available, and during the go-live process we will help you identify which of these is the most appropriate for you. Support at Liberate goes beyond simply fixing bugs or transaction issues. Our NetSuite gurus are trained to identify where processes could be optimised and work closely with the optimisation consultants to create efficiencies in your processes. We’re all on the same team, and we want you to be as successful with your NetSuite system as possible.

Liberate I.T. runs a formal case management system (on NetSuite of course) for call logging, which allows 24/7 access to closed and ongoing cases. You will also be notified via email on any updates as the cases progress.

NetSuite Optimisation

In business, change is the only constant. Your business continually evolves – there are new innovations that will keep you out in front of your competitors, plus NetSuite has regular releases that we want to ensure you are utilising the new functionality.

To get the greatest return on your investment in any ERP system, it needs to be flexible enough to adapt as your business evolves.We strongly believe ERP systems work best when there is in-house capability to drive physical and system process changes. The great thing about NetSuite is that most process changes can be performed in-house, significantly cutting the running costs of your ERP system.

We also realise that some changes are too big to tackle by yourself, so we have a specialist team to design and deliver optimisation projects. That is, working on NetSuite systems that are already up and running.

Optimisation projects consist of:

  • A “light touch” project where we help your NetSuite champion to design some new processes and give them pointers on the best way to go about making changes.
  • A full on Liberate I.T. run project.

Think NetSuite might be right for your business?

Get in touch with us for more information on how we can future proof your business operations.

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We come recommended.

By gaining an in-depth understanding of your business goals, our team will work to uncover exactly what’s holding you back, and then tailor a NetSuite solution to meet your unique needs.

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Liberate I.T. have grown with us over the last five years – and from strength to strength in terms of resources. They’re a partner that you can send everything to, from random left field questions to your big lofty goals – and they’ll tell you honestly whether they’re good ideas or not! 


Mel Otto


Liberate I.T. really understood our business and how to customise the NetSuite system as we needed. They offered elements that we knew we needed, but hadn’t thought of – like multiple currencies. We still chat with our Liberate I.T. team weekly about bits and bobs, assistance and tweaking.


Heather Richards


Liberate I.T and NetSuite were right for us, for our needs and for our size. Our previous solution’s steps were out of order, so it created a lot more work at the other end. NetSuite enabled us to focus on proper throughput – it’s helped us reflect on and improve our manufacturing processes too.


Shaun Veldman


It has been a pleasure working with Liberate I.T. over the past 10 years. They have great capabilities across NetSuite implementation and consultation, and helped us modernise and transform some very old-fashioned and dysfunctional business processes.


Craig Pinker


Liberate I.T. provided excellent training so we could carry out our NetSuite implementation. The knowledge and experienced team were quick to understand our business requirements and offer us the most relevant NetSuite advice so we were up and running as seamlessly as possible.


Marina Hirst Tristram

Tasman Bay Food Group

We needed a tool that was powerful and versatile enough to handle demand planning, warehouse management, that had freedom of ease for customisation – and was able to bring the full staff to the system regardless of whether they were on or off site. We knew Liberate I.T. and NetSuite could deliver.


Claire Harney


As we went through the process of selecting a replacement ERP solution for our growing business, NetSuite and Liberate I.T. came out consistently on top. The architecture that’s built for the internet stood out – as did the desire by Oracle NetSuite to be number one in their category.


Andrew White


What our clients are saying

As we went through the process of selecting a replacement ERP solution for our growing business Netsuite and Liberate I.T came out consistently on top. Liberate I.T were our preferred vendor as they live and breathe Netsuite and have done so for ten years.

Andrew White

You made the whole project an enjoyable and exciting experience that has been key in moving the business forward in leaps and bounds!

Murray Sellars
Packline Solutions

The change over from old program to NetSuite was made easy by their vast knowledge and being able to adapt the program to our style of business and recommend changes to save time. 

Lyn Chapman
Prestige Produce

They ensured our implementation of JCurve/NetSuite was seamless to our customers and since the cut-over has continued to assist us with progressively expanding the NetSuite capabilities within our company.

Peter Davis
Point to Point Distribution

Liberate I.T. has the unique characteristics of in-depth understanding of the NetSuite application and business process to offer businesses an optimal system for their business to operate. They are quick to identify and interpret needs and have a broad and practical experience to know what works.

Lucas Vear
Viatek Pty Ltd

I've worked closely with these guys for over 3 years now and would recommend them highly. Everyone takes a keen interest in finding the right solution for our needs, which is a feat, considering our needs are far from 'generic'.

Joshua Brownlie
Bulleen Screens

Liberate IT have helped shape our company's future direction with their thorough understanding and professional implementation of our NetSuite package. Highly recommend.

Julian Smith
Nationwide Waste

Let’s make it happen.

Find out for yourself why we’re a NetSuite dedicated company – and how NetSuite can accelerate your business’s operations today.

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